ABOUT PRODUCT
1. Do you provide replacement parts for your toys?
We wish we could replace all missing pieces and parts for our products, but unfortunately, we’re unable to stock each piece. Because of how many of our products are made, some parts and pieces are not interchangeable from one product to another.
If you’re missing a piece or received a damaged part, please email contact@babynamepuzzle.com and we will do our very best to help you.
2. Do You Offer A Warranty?
We’re sorry, but this product does not come with a warranty. However, if you have any concerns or issues with the product, our customer support team is available to assist you and resolve the problem to the best of our ability.
3. Is it safe for children of a certain age?
Yes, the toy is designed and tested to meet the safety standards for children of a specific age range. The recommended age range is specified on the packaging and it is recommended to follow it for your child’s safety.
4. Is it easy to use and assemble?
Yes, the toy is designed to be user-friendly and easy to assemble. The instructions are clear and straightforward, and the necessary tools for assembly are usually included in the product description. Our customer support team is happy to assist you if you have any difficulties.
5. What materials is it made of?
Our products are mainly made of natural materials, high-quality & deal-direct natural woods, vibrant & safe water-based paint. We promise to deliver excellent educational products for your kids.
6. Is it educational and does it help with skill development?
Yes, the toy has educational value and can help with skill development. It is designed to stimulate your child’s imagination and creativity, while promoting physical, cognitive, and social-emotional skills. The specific skills it helps develop will depend on each toy, but this information is usually outlined in the product description.
7. Why is there Price difference between other sellers?
The price difference between other sellers can be due to a variety of reasons such as:
Location: Shipping costs, local taxes and duties can impact the final price of the toy.
Product: Our products are customized to your demand so it’s cost more than pre-pattern product
Condition: Some sellers may offer used or refurbished toys at a lower price.
Brand and model: Different brands and models of toys can have varying prices.
Market competition: Some sellers may adjust their prices to compete with others in the market.
ABOUT PAYMENT & SHIPPING
8. How can I track my order?
You can track your order online without any restriction, simply click here to track your order at any time. If you have any further questions, please contact us contact@babynamepuzzle.com
9. Do You Ship Overseas?
Yes, we do ship overseas. The shipping time & price may vary for each country, you can see more details here
10. How Long Does The Shipping Take?
By placing an order, you confirm that you have read, understood, and accepted the following policy.
The shipping cost and time now are depending on your selected items, shipping method, and location.
Estimated delivery time is as follows:
Delivery time= Processing time + Shipping time
* Please note that the delivery time might vary depending on types of product and location of warehouse.
Expected shipping timeframe for Normal shipping:
| Type of goods | Processing time | Shipping time | Total expected time |
| Personalized Products | 3 – 5 days | 14 – 21 days | 17 – 26 days |
Shipping fee
The shipping fee will vary depending on the weight of the parcel. Customers can check the shipping fee before completing the order at the Checkout page.
For more information, please check the Shipping Rate Table below:
Standard Shipping within 14-21 days
| LOCATION | ESTIMATED SHIPPING TIME | COST |
| United States | 14 – 21 business days | US $6 |
| Rest of the World | 20 – 25 business days | US $6 |
It is noted that your order processing time can be affected if initial information provided to us is insufficient or incorrect such as inaccurate or incomplete payment; incorrect address information and insufficient product measurements. We seek your understanding and support if it is the case.
Read more here
11. Why Has The Tracking Status Not Been Updated? What Should I Do?
It may take some time for the Order Tracking to be shown, please be patient and check daily here. If this problem continues, please contact with our customer service for immediate support.
12. What Method Of Payments Do You Accept?
We accept most online payment methods that are used all over the world – Visa, MasterCard, PayPal, and others.
Read more here
13. Why I have not received the order confirmation email?
When you complete the payment, we need to take some time to work with your order so be patient, and we will try our best to send an order confirmation email to you as fast as possible.
14. Has my order shipped?
You can see your order status here, if it does not provide enough information, you can contact our customer service for immediate support!
15. My order is never delivered.
My parcel is shown as having been delivered but I have not received it.
We’re sorry to hear about such problems with your package. To solve this problem, please inform our customer service department by email with your order number, tracking number so that we can provide immediate support to fix the situation in the quickest way.
16. Why is my credit card rejected?
There are many possible reasons for a credit card not being accepted:
· The card is expired.
· You have reached or exceeded your credit limit.
· You have exceeded your daily charge limit.
· A computer at either end of the transaction is having technical problems.
If you have problems submitting your credit card payment, you can contact contact@babynamepuzzle.com for help. When you contact customer support you may be asked for any error message you received, provide the images or video will help us solve your problems quicky.
17. How secure is my personal information?
We adhere to the highest security standards to protect your personal information when you enter the checkout page and purchase from our online store.
When purchasing online using your credit card, all of your information is entered into an SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider’s network, where your card and transaction are authorized and approved. Your credit card information is not stored on our servers.
So you can purchase from us without worries!
OTHERS
18. I send you and email, but I get no response from you. What does that mean?
First of all, we are sorry for your inconvenience. Sometimes we can not respond to your email immediately due to the congestion on our email box. However, we are on our way to improving our service day by day to serve you better. Hence, in this situation, we encourage you to contact us via email, so that we can acknowledge your issue as soon as possible.
19. An item is missing from my shipment.
We are sorry to hear that you received a product with missing accessories. To solve this problem, please contact our Customer Service contact@babynamepuzzle.com & provide us the order number and the tracking number of your package. Please also provide us with images or videos of the missing parts of the product, which will help us quickly locate the missing parts. We will provide the quickest solution to solve the problem after verifying the situation.
20. Can I Cancel My Order?
We regret that we only accept cancellations within 6 hours of your order being placed, as most of our products are customized and your order will be automatically shipped immediately to our manufacturing partners so that customers can receive the finished product as quickly as possible. Therefore, please double-check your order before paying. You will get a complete refund.
Contact our Customer Service contact@babynamepuzzle.com as soon as possible because the time period for changes and cancellations is very limited.
21. Can I Return My Product?
All our pieces are made by hand to order, we can only accept refunds or exchanges on faulty items, as all pieces are one-off made-to-order. All sales are final. View our Return and Refund Policy.
22. What if I want to make some changes to my order?
You can make changes to your orders by contacting our Customer Service Department through contact@babynamepuzzle.com within 6 hours of your order being placed. Please note that after 6 hours we can’t make changes for you due to our Order Cancellation Policy.
23. I received the wrong items/defective items, what should I do?
We’re sorry to hear your package was damaged in transit! Please contact us as soon as you receive the package, and send us images or videos of the wrong/defective items so we can assist in reimbursing or reship the order. If you need more details, you could see our Return & Refund Policy.
If you need any help with your order, please feel free to contact us.
We’re happy to help!
24. How do I contact you?
You can quickly contact us contact@babynamepuzzle.com, we’re happy to hear from you and always ready to solve all your problems!
CONTACT US
For more information, or if you have questions, would like to make a complaint, please contact us by e‑mail at contact@babynamepuzzle.com